Plans & Pricing
Select a Plan Now To Get More Done.
Need a bigger plan? No problem. Get in touch and we'll discuss your exact requirements.
All Plans Include
- A dedicated business-class virtual assistant
- Your VA has 7+ years in their field of expertise
- Meeting your assistant before deciding to sign up
- Private dashboard to track your hours
- Access to our entire team for specialist tasks
- Upgrade, downgrade or cancel at any time
- A trained backup to cover vacations or sickness
- Your VA integrated into your team and systems
- No extra charge for additional users
- No hidden fees or add-ons
- Access to multilingual services
- 100% satisfaction guarantee
Frequently Asked Questions
Each of our plans include a dedicated Virtual Assistant. You will work with your Virtual Assistant on a one-to-one basis, continually submitting tasks directly to this person. Your Virtual Assistant will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.
As a collaborative consumption business, our Virtual Assistants are a shared resource among clients. They schedule their days to best serve you and your incoming tasks with priority and without delay. As such, we do not offer immediate turnaround, though we expect most tasking to be completed in 24-48 hours. We encourage you to place priority levels and deadlines on your projects.
All of our Virtual Assistants are located in the United States and you’ll work with an assistant in the timezone of your preference: East Coast or West Coast. Do you live outside the U.S.? No worries! We currently have clients in over 60 countries and can happily support your needs—wherever you are. Please be aware that your Virtual Assistant will be working from their U.S. time zone (EST/PST) when completing your tasks.
First, welcome aboard! We will begin locating the best possible Virtual Assistant for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs—we’ll send an email connecting the two of you! We suggest hopping on a quick call soon after. We aim to introduce you to your Virtual Assistant within two business days of signing up.
As a monthly membership service, our clients subscribe to us for the ability to retain a U.S.-based Virtual Assistant. While each plan offers a different level of service, as a membership subscription our plan hours do not rollover, and your membership fees are not tied to time specifically.
Branded Email is a little addition that makes a huge difference. This feature allows your dedicated Virtual Assistant to send and receive emails from your domain instead of their @virtualhelpdesk.info address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired. Your tech team or webmaster should be able to assist you in generating a new email for your Virtual Assistant. Depending on your domain carrier a small fee may be required to create a new email address. VirtualHelpDesk is not responsible for fees incurred with branded email setup.
Our Virtual Assistants work standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your Virtual Assistant will receive the task(s) the following business day to begin working on them. We do want to note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.
VirtualHelpDesk observes major U.S. holidays. Your Virtual Assistant will be offline and spending quality time with family and friends on these occasions during the year:
- New Year’s Eve
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Day Before Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
When a holiday falls on a weekend, VirtualHelpDesk will follow the U.S federal day of observance.
Absolutely. Your Virtual Assistant can coordinate meetings, schedule appointments, and manage your calendar with ease. We can support Google Calendar, Outlook, iCal, and others. Simply share and grant your Virtual Assistant access to manage your calendar. It is that simple!
Yes! Your Virtual Assistant can place orders, make purchases, and schedule payments safely and securely. You can read more about our security measures and policies here. To share credit card information, passwords, and other sensitive data, simply have your Virtual Assistant collect your information over the phone. This way, we can ensure your information remains safe. At VirtualHelpDesk, we are committed to the security of your account!
They sure can but with some limitations. Your Virtual Assistant is happy to contact vendors, make reservations, and place phone calls for you but they cannot make sales or prospecting calls to solicit customers.
Yes and no. Every Virtual Assistant will be accessible to you by phone. However, this line is available for your convenience alone. Your Virtual Assistant cannot accept calls from contacts, vendors, or service providers on your behalf.
They can! Your Virtual Assistant can read, send, delete, organize, filter, and create rules for messages on your behalf. It’s a great way to stay on top of email and keep your inbox tidy.
They sure can. Your Virtual Assistant can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.
All of our Virtual Assistants go through a rigorous certification process so that they can best serve you from day one. While we do not offer specific training for specialized software, our Virtual Assistants are more than happy to assist if you are able to provide instruction. Please note that we are unable to provide support for any software requiring local desktop download.
Your Virtual Assistant will happily find you an excellent bookkeeper or CPA. However, due to certain legalities and a specific knowledge of the domain, Virtual Assistants are unable to provide assistance with Quickbooks or other accounting tools.
Your Virtual Assistant can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as your Virtual Assistant is, they cannot personally provide assistance with design projects.
Much like design work, audio and video editing requires domain expertise which your Virtual Assistant will not be able to provide. If you need to find a good editor though, your Virtual Assistant will gladly hunt down the best!